Retail Returns
Retail returns may be accepted for unused products in original condition within the confirmed return window. The final return period will be defined before launch.
Returns
Returns & Refunds
This returns and refunds page is prepared for a future retail checkout experience. Final policy details should be confirmed before accepting real online payments.
Damaged or Incorrect Items
If a customer receives a damaged or incorrect item, they should contact us with order details, photos, and a clear description of the issue.
Refund Processing
Refunds will be processed through the original payment method after the return request is reviewed and approved. Timing may vary by payment provider.
Bulk Orders
B2B bulk order returns, replacements, or compensation terms should be agreed in writing before production or shipment.